June 24, 2003

A plea for better bug reports!

I really do appreciate the fact that people are taking the time to file bug reports, but a number of those on sourceforge as I write this are useless to me.

For example, [ 753702 ] Console capture in Win2000 contains this report:

Running PM2.0.3a, on a Win2000 OS, I cannot get console capture to work. Is this a known problem, or is there some workaround ? - Submitted By: Nobody/Anonymous (nobody)

Good Points: Mentions the version number being used, and the operating system.
Bad Points:

  1. What tool's output is not being captured?
  2. The submitter did not log in to sourceforge (whether they had an account or not).

As far as I am concerned, output capturing does work on windows 2000. The first problem is that there is not enough information about the problem - no way that I can try to reproduce it.

The more annoying problem is that there is no way for me to contact the person who submitted the bug apart from to leave a comment on it and leave the bug open in the hope that they'll come along and check on its status - most won't at my guess. I am not willing to leave dead bugs around like this for ages. In the future, if I think something works and the bug reporter has not provided enough information or contact details then I will simply mark the bug as "Works For Me" and close it.

Please, please, please get yourself a sourceforge account if you're going to report bugs. It means that we can communicate and work to solve the problem that you want to report. The process does not take long, and sourceforge do not sell on e-mail addresses - nor will they spam you with any mail you don't want. As long as you are logged in when you report a bug, you will also be notified when it is fixed or its status changes (like when I add a comment asking for more information)!

Please don't take this as an attack on the person who reported the bug, I do appreciate all bug reports but I just wish people would log into sourceforge to report them - it really does have benefits for both the reporter and the development team.

Posted by Simon at June 24, 2003 05:35 PM | TrackBack

Hey Simon,

FYI, the bug reports I wrote, I always put my name in them. I tried to logon to SF when I wrote them but for some reason it would always barf.

And the bug you mentioned, wasn't from me. :)

Posted by Eric Weddington at Jun 24, 2003 10:00 PM